Privacy

Contaxial Limited was formed in 2015 and is Registered in England and Wales under company number 9905147. Protecting your privacy and the confidentiality of your personal information is very important to us and fundamental to the way we serve you.

GDPR Principles

The following GDPR principles are complied with when processing personal data:

1. Data is processed fairly and lawfully
2. Data is processed only for specified and lawful purposes
3. Processed data is adequate, relevant and not excessive
4. Processed data is accurate and, where necessary, kept up to date
5. Data is not kept longer than necessary
6. Data is processed in accordance with an individual's consent and rights
7. Data is kept secure
8. Data is not transferred to countries outside of the European Economic Area (‘EEA’) without adequate protection

Type of Personal Data collected

The type of personal data collected may include:

1. Name
2. Address
3. Email address
4. Job Title
5. Telephone number
6. Business name

How Personal Data is collected

Personal data is obtained from one or more of the following:

1. Parties entering into business with Contaxial
2. Requests for information and/or quotes about products offered by Contaxial.

Why Personal Data is collected

Personal data is collected to provide legitimate business services which include:

1. For us to review and reply to your enquiry
2. To meet any statutory monitoring and reporting responsibilities
3. To handle and communicate orders, billings and payment, delivery of products and services

How Personal Data is used

Personal datamay be used to:

1. process orders, process a request for further information, to maintain records and to provide pre and after-sales service.

pass to another organisation to supply/deliver products or services you have purchased and/or to provide pre or after-sales service;

2. carry out our obligations arising from any contracts entered into by you and us;
3. comply with legal requirements;
4. send you communications which you have requested and that may be of interest to you.

Where Personal Data is Stored

Information collected is stored on the Company’s CRM system.

As part of any services offered by Contaxial, information provided may be transferred to countries outside the European Economic Area (‘EEA’). By submitting your data, you consent to the transfer, storage and/or processing of your data wherever it be stored. However, if your data is transferred outside the EEA, steps will be taken to ensure appropriate security measures are in place to ensure your privacy rights continue to be protected as outlined in this Policy.

How long Personal Data is stored

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to Personal Data

Only Contaxial employees are granted access to customer data. This is ensured by the use of strict operational processes and procedures. Staff are trained on security systems and relevant processes and procedures which are reviewed regularly for ongoing effectiveness and suitability for purpose. All employees are kept up-to-date on the Contaxial security and privacy practices. Employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that customer information is protected. Personal data provided via the Company’s website is secured using Secure Socket Layer (SSL) server and is encrypted before being transmitted. Secure pages have a lock icon or key on the bottom of web browsers such as Microsoft Edge, information supplied by you on these webpages is securely stored and can only be accessed for the purposes for which it was provided.

All IT systems are kept in a secure environment with appropriate access control.

Non-sensitive details (your email address and other requested information) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

We will not sell or rent your information to third parties.

Third Party Service Providers we work in association with:

We work closely with various third party product providers to bring you a range of products and services. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

Individuals’ Rights

Different rules apply depending on the type of Lawful Processing being undertaken, however many of the following individuals’ rights apply whatever the basis of processing:

1. The right to be informed how personal data is processed
2. The right of access to their personal data
3. The right to rectification
4. The right to erasure
5. The right to restrict processing
6. The right to data portability
7. The right to object
8. Rights in relation to automated decision making and profiling

The accuracy of personal data is imperative. We aim to keep it updated at all times. The personal data we hold on you is available upon request by contacting privacy@contaxial.com. You can request that your data is updated and/or deleted at any time,unless Contaxial can justify that it is retained for legitimate business or legal purpose. When updating your personal data, you may be asked to verify your identity before your requestcan be actioned.

Links to other websites/ from other websites

The Contaxial website may contain links to other websites run by other organisations. Contaxials Privacy Policy only applies to the Contaxial website and you are encouraged to read the Privacy Statements on the third party websites that you visit. Contaxial is not responsible for the Privacy Policies and practices of other websites even if they were accessed via the Contaxial website. Equally, if you link to the Contaxial website from a third party site, Contaxial is not responsible for the Privacy Policies and practices of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Cookies

What are cookies?

A cookie is a text file containing small amounts of information which a server downloads to your personal computer (PC) or mobile device when you visit a website. The server then sends a cookie back to the originating website each time you subsequently visitit, or if you visit another website which recognises that cookie.

Why do websites use cookies?

Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So cookies are mainly used to remember the choices you have made –choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website.

Do all cookies do the same thing?

No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.

How does Contaxial use cookies?

Contaxial has designed it's website to not use cookies, because of this there is no requirement to accept or reject cookies like many other websites

Questions, Complaints and Subject Access Requests (SARs)

Any questionsor Subject Access Requests (SARs) should be sent to: privacy@contaxial.com. You have a right to lodge a complaint in the event that you believe that Contaxial has not upheld the rights, obligations and responsibilities set out in this Privacy Policy. Please send any complaints to: privacy@contaxial.com.

Review of this Policy.

This Policy is regularly reviewed.